Health Axis Group, a leader in healthcare technology, is looking for a Project Manager. The Project Manager is responsible to provide consultative, operational and administrative services to HealthAxis clients, including developing and maintaining close professional relationships, ensuring that clients receive the highest quality service/support from HealthAxis, and retaining and expanding current book of business.
Develop and grow a close professional relationship with assigned clients
Generate account plan/set-up of new clients
Understand contractual obligations and manage client expectations
Manage and/or oversee project implementations through project life cycle
Create and execute multiple project work plans and revise as appropriate to meet changing needs and requirements.
Gather customer requirements for each project.
Identify resources needed and assist with assigning individual responsibilities.
Manage day-to-day operational aspects of a project and scope.
Review deliverables prepared by team before passing to client.
Effectively apply HealthAxis methodology and enforce project standards.
Coordinate delivery of development (test) and production releases that meet quality assurance standards.
Minimize exposure and risk on project.
Ensure project documents are complete, current, and stored appropriately
Facilitate team and client meetings effectively.
Hold regular status meetings with project team and the client.
Conduct regular off- or on-site business review meetings with clients
Provide beneficial industry news and current information relative to their business and our services
Review and approve all client communications
Maintain awareness of all internal and external client activity
Identify and respond to all requests/issues from clients professionally and promptly to ensure client confidence
Act as Advocate/Liaison between client, internal operations and external trading partners
Maintain awareness of budget, generate monthly forecasts, measure variances and assess steps to correct
Work closely with accounting staff to ensure correct billing and approve monthly invoices
Handle A/R collections and related communications
Understand all HealthAxis products, services and planned enhancements and initiatives
Assess opportunities to up-sell HealthAxis products and services
Support sales staff (demos and sales calls)
Claims & administration, front-end services, and/or web – systems experience
Certain positions may require specialized market knowledge for Medicare, Medicaid, or Coordinated Care
Account management or client service experience
Project management skills
Excellent prioritization skills
Conflict management skills
Ability to work cross functionally to resolve client issues
Ability to build and maintain customer relationships
Ability to handle sensitive and confidential information
Ability to manage multiple clients, tasks or projects, while meeting aggressive deadlines
Strong verbal, written, and interpersonal communication skills
Strong listening, negotiation, analytical, and delegation skills
Strong budgeting, forecasting, billing and collections skills
Experience in presenting to high level customers and decision makers
Intermediate level MS Office skills: Word, Excel, Outlook, PowerPoint
Possesses general understanding in the areas of application programming, database and system design.
Bachelors’ degree with 3-5 years healthcare or insurance industry experience or 5-10 years practical healthcare or insurance industry experience
Include salary history with your response. Email resume to firstname.lastname@example.org. Subject line should include: Project Manager.